APA Citation

Normann, R. (1984). Service management: Strategy and leadership in service businesses. Chichester [West Sussex] ; New York: Wiley.

Chicago Style Citation

Normann, Richard. Service Management: Strategy and Leadership in Service Businesses. Chichester [West Sussex] ; New York: Wiley, 1984.

MLA Citation

Normann, Richard. Service Management: Strategy and Leadership in Service Businesses. Chichester [West Sussex] ; New York: Wiley, 1984.

Warning: These citations may not always be 100% accurate.