Global strategic management in the service industry : a perspective of the new era /
Global Strategic Management in the Service Industryillustrates how strategic managers in service industry appraise the sectors in which their organisations are involved; appraise their competitors; and reassess their strategy and fix goals to meet all the challenges presented.
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| Other Authors: | , |
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| Format: | Electronic eBook |
| Language: | English |
| Published: |
Bingley, UK :
Emerald Publishing,
2022.
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| Subjects: | |
| Online Access: | CONNECT |
MARC
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| 245 | 0 | 0 | |a Global strategic management in the service industry : |b a perspective of the new era / |c edited by Saloomeh Tabari, Wei Chen. |
| 264 | 1 | |a Bingley, UK : |b Emerald Publishing, |c 2022. | |
| 300 | |a 1 online resource (216 p.) | ||
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| 505 | 0 | |a Intro -- Half Title Page -- Title Page -- Copyright Page -- Dedication Page -- Contents -- List of Tables and Figures -- About the Contributors -- Foreword -- Preface -- Acknowledgements -- Chapter 1-The Impact of the COVID-19 Pandemic on Consumer Purchasing Behaviour: Implications for the Retail Sector -- 1. Introduction -- 2. Background Motivation -- 2.2 The Immediate Effects of the Pandemic on Marketing -- 2.3 Changes in Consumer Behaviour -- 2.4 Changes in Grocery Product Preferences -- 2.5 Changes in the Way Grocery Consumers Shop -- 2.6 Challenges Faced by the Retail Supply Chain | |
| 505 | 8 | |a 3. Methodology -- 3.1 Participants and Methods -- 4. Findings and Discussion -- 4.1 Changes to Shopping Behaviour During Lockdown -- 4.2 Motivations Underlying Changes to Shopping Behaviour During Lockdown -- 4.3 Post-lockdown Shopping Behaviour -- 5. Conclusions and Implications -- References -- Chapter 2-Employees' STARA Awareness and Innovative Work Behavioural Intentions: Evidence from US Casual Dining Restaurants -- 1. Introduction -- 2. Literature Review and Hypotheses Development -- 2.2. The Impact of STARA Awareness on Innovative Work Behaviour | |
| 505 | 8 | |a 2.3. Employees' STARA Awareness and Challenge-Hindrance Appraisals -- 2.4. Mediating Role of Challenge-Hindrance Appraisals of STARA Awareness -- 3. Methods -- 3.2. Survey Instrument -- 3.3. Data Analysis -- 4. Results -- 4.2. Measurement Model -- 4.3. Structural Model for Management Employee Group -- 4.4. Structural Model for Non-management Employee Group -- 5. Discussion and Conclusion -- 5.1. Theoretical Implications -- 5.2. Practical Implications and Recommendations | |
| 505 | 8 | |a 5.2.1. Re-shape Business Strategic Orientation. This chapter has contributed to the strategic management process in the restaurant industry and provided valuable recommendations to improve restaurant business performance in the new era. As one of the impo -- 5.2.2. Provide Organizational Support to Increase Business Human Capital. From the resource-based view, human capital is an important intangible resource of the business (Gerhart & Feng, 2021). The knowledge and skills from the human capital form the cor | |
| 505 | 8 | |a 5.2.3. Manage Employees' Innovation. Innovation is critical for restaurants to differentiate themselves from competitors. Although technology adoption may bring radical innovations to businesses, the collaboration between employees and technologies in the -- 5.3. Limitations and Suggestions for Future Research -- References -- Chapter 3-The Strategic Decision to Internationalize Within Soft Services: The Context of Hotels -- 1. Introduction -- 2. Motivation to Internationalize -- 3. Services and the Hotel Industry -- 4. The Motivation to Internationalize for Hotels -- 5. Research Methodology | |
| 500 | |a 6. Findings | ||
| 520 | |a Global Strategic Management in the Service Industryillustrates how strategic managers in service industry appraise the sectors in which their organisations are involved; appraise their competitors; and reassess their strategy and fix goals to meet all the challenges presented. | ||
| 504 | |a Includes bibliographical references and index. | ||
| 500 | |a EBSCO eBook Business Collection |5 TMurS | ||
| 500 | |a EBSCO eBook Academic Comprehensive Collection North America |5 TMurS | ||
| 650 | 0 | |a Service industries |x Management. | |
| 650 | 0 | |a COVID-19 Pandemic, 2020- |x Economic aspects. | |
| 650 | 0 | |a Business planning. | |
| 647 | 7 | |a COVID-19 Pandemic |d (2020-) |2 fast |1 https://id.oclc.org/worldcat/entity/E39Qhp4vB9ppxymcDb8984mKfy | |
| 648 | 7 | |a Since 2020 |2 fast | |
| 700 | 1 | |a Tabari, Saloomeh, |e editor. | |
| 700 | 1 | |a Chen, Wei, |d 1971- |e editor. | |
| 730 | 0 | |a WORLDSHARE SUB RECORDS | |
| 776 | 0 | 8 | |i Print version: |a Tabari, Saloomeh |t Global Strategic Management in the Service Industry |d Bingley : Emerald Publishing Limited,c2022 |z 9781801170826 |
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| 952 | f | f | |a Middle Tennessee State University |b Main |c James E. Walker Library |d Electronic Resources |t 0 |e HD9980.5 .G56 2022 |h Library of Congress classification |
