Managing knock your socks off service /
Revamped with new examples, stories, and research, and featuring cartoons by John Bush, the book gives readers practical, proven ways to: find and retain service-oriented people; get to know customers intimately; build a service vision; train and coach; create and maintain a service management proce...
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| Main Authors: | , , |
|---|---|
| Format: | Electronic eBook |
| Language: | English |
| Published: |
New York :
AMACOM,
[2007]
|
| Edition: | [First edition]. |
| Subjects: | |
| Online Access: | CONNECT |
MARC
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| 245 | 1 | 0 | |a Managing knock your socks off service / |c Chip R. Bell and Ron Zemke ; second edition revisions by Chip R. Bell and Dave Zielinski. |
| 250 | |a [First edition]. | ||
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| 504 | |a Includes bibliographical references and index. | ||
| 520 | |a Revamped with new examples, stories, and research, and featuring cartoons by John Bush, the book gives readers practical, proven ways to: find and retain service-oriented people; get to know customers intimately; build a service vision; train and coach; create and maintain a service management process that aligns people, systems, and customers; involve and empower employees; recognize and reward good performance. | ||
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