The Routledge handbook of service research insights and ideas /
"The Routledge Handbook of Service Research Insights and Ideas offers authoritative coverage of current scholarship in the expanding discipline of service research. Original chapters from the world's leading specialists in the discipline explore foundations and innovations in services, hig...
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| Other Authors: | , |
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| Format: | eBook |
| Language: | English |
| Published: |
Abingdon, Oxon ; New York, NY :
Routledge,
2020.
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| Series: | Routledge handbooks.
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| Subjects: | |
| Online Access: | CONNECT CONNECT |
| Summary: | "The Routledge Handbook of Service Research Insights and Ideas offers authoritative coverage of current scholarship in the expanding discipline of service research. Original chapters from the world's leading specialists in the discipline explore foundations and innovations in services, highlighting important issues relating to service providers, customers, and service design. The volume goes beyond previous publications by drawing together material from different functional areas, including marketing, human resource management, and service process design and operations. These topics are important in helping readers become knowledgeable about how different functional areas interact to create a successful customer experience. This book is ideal as a first port of call for postgraduate students desiring to get up to speed quickly in the services discipline. It is also a must-read for academics new to services who want to access cutting-edge research"-- |
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| Physical Description: | 1 online resource (xix, 520 pages) : illustrations. |
| Bibliography: | Includes bibliographical references and index. |
| ISBN: | 9781351245234 1351245236 9781351245227 1351245228 |
