The future of service post-COVID-19 pandemic. Volume 1, Rapid adoption of digital service technology /

This open access book is geared towards providing insights and stimulating new thinking about the changing nature of services, service work and workers, and service experiences during and after the COVID-19 pandemic in 2020, particularly focusing on digital service technology. This book serves as a...

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Bibliographic Details
Other Authors: Lee, Jungwoo (Editor), Han, Spring H (Editor)
Format: eBook
Published: Singapore : Springer, [2021]
Series:ICT and evolution of work
Online Access:CONNECT