The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customers /
"This excellent book makes it quite clear that your business has to focus on customer experience for 21st-century business success. It's more than refreshing to read the multiple case studies and well thought out approach and to hear the experienced voices of these authors. You've spe...
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[Place of publication not identified] :
McGraw Hill-Ascent Audio,