QoS : measurement and evaluation of telecommunications quality of service /

QoS : measurement and evaluation of telecommunications quality of service /

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If you need to get to grips with QoS, this is the place to start. Quality of Service (QoS) is continuously growing in importance in the telecommunications industry because competition is growing fiercer by the day. By drawing on 30 years of experience, William C. Hardy explains how to examine specif...

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Bibliographic Details
Main Author: Hardy, William C.
Format: Electronic eBook
Language:English
Published: Chichester ; New York : Wiley, ©2001.
Subjects:
Telecommunication > Quality control.
Telecommunication > Customer services.
Telecommunication systems > Evaluation.
Online Access:CONNECT
Table of Contents:
  • Quality of Service
  • Intrinsic vs. Perceived Quality of Service
  • Perceived vs. Assessed Quality of Service
  • Measurement and Evaluation
  • Function of Measurement and Evaluation
  • Audience and Utility
  • Data vs. Information
  • Measures vs. Quantifiers
  • Concerns
  • The Analysis Process
  • Phase 1: Formulation
  • Identify the Audience
  • Determine Decision-Making Responsibilities
  • Specify Analysis Objectives
  • Identify Concerns
  • Define Measures
  • Select Quantifiers
  • Phase 2: Data Handling
  • Data Acquisition
  • All the Statistics You Need to Know to Read this Book
  • Data Organization
  • Data Manipulation
  • Phase 3: Evaluation
  • Telecommunications Concepts
  • Basic Systems and Processes
  • Injection/Extraction
  • Encoding
  • Routing
  • Signaling Systems
  • Switching Systems
  • Types of Service
  • Types of Connections
  • Set Up
  • Billing Method
  • Basic User Concerns with Service Quality
  • Evaluative Concepts, Measures, and Quantifiers
  • Accessibility
  • Evaluative Concepts
  • Variations with Type of Service
  • Intermittently Used Services
  • Concerns
  • Generic Measure
  • Quantifier
  • Availability vs. Accessibility
  • Adjustments of OCC Axis Values using [Delta SO, SI
  • Evaluation
  • Continuously Used Services
  • Concerns
  • Measure
  • Quantifiers
  • Evaluation
  • Routing Speed
  • Evaluative Concepts
  • Circuit-Switched Services
  • Concerns
  • Measure
  • Quantifiers
  • Evaluation
  • Packet-Switched Services
  • Concerns
  • Measures
  • Quantifiers
  • A Note on Data Acquisition
  • Connection Reliability
  • Evaluative Concepts
  • Concern
  • Measure
  • Quantifiers
  • Perceived QoS
  • Voice
  • Intrinsic QoS
  • Answer-Seizure Ratio (ASR)
  • Evaluation
  • Assessment of Likely User Perception of Quality
  • Assessment of Intrinsic QoS
  • Diagnosis
  • Monitoring
  • Routing Reliability
  • Evaluative Concepts
  • Concern
  • Measure
  • Quantifiers
  • Perceived QoS
  • Intrinsic QoS
  • Evaluation
  • Connection Quality
  • Voice
  • Evaluative Concepts
  • Concerns
  • Measures
  • Service Attribute Tests
  • Quantifiers
  • Perceived Connection Quality
  • Intrinsic Connection Quality
  • Evaluation
  • Connection Quality
  • Data
  • Evaluative Concepts
  • Concern
  • Measure
  • Quantifiers
  • Dedicated/Circuit-Switched Set Up
  • Store-and-Forward Relay
  • Evaluation
  • Connection Continuity
  • Evaluative Concept
  • Concern
  • Measure
  • Quantifiers
  • Perceived QoS
  • Intrinsic QoS
  • Evaluation
  • Disconnection Reliability
  • The Other Stuff
  • Evaluative Concepts
  • Typical concerns
  • Service Level Agreements
  • Quality vs. Economy.

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