Lean Six Sigma for the office : integrating customer experience for enhanced productivity /
Historically, the integration of manufacturing methodologies into the office environment has proven to be problematic. Part of the difficulty lies in the fact that process workflows tend to be globally dispersed and thus rely heavily on information technology. But in complex service systems that con...
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| Main Author: | |
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| Format: | Electronic eBook |
| Language: | English |
| Published: |
New York :
Productivity Press,
2021.
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| Edition: | Second edition. |
| Subjects: | |
| Online Access: | CONNECT |
