Just culture : restoring trust and accountability in your organization /
"A just culture is a culture of trust, learning and accountability. It is particularly important when an incident has occurred; when something has gone wrong. How do you respond to the people involved? What do you do to minimize the negative impact, and maximize learning?."
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| Main Author: | |
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| Format: | Electronic eBook |
| Language: | English |
| Published: |
Boca Raton, FL :
CRC Press, Taylor & Francis Group,
[2017]
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| Edition: | Third edition. |
| Subjects: | |
| Online Access: | CONNECT |
Table of Contents:
- Case study: when does a mistake stop being honest?
- Retributive and restorative just cultures
- Case study: are all mistakes equal?
- Why do your people break the rules?
- Case study: hindsight and shooting down an airliner
- Safety reporting and honest disclosure
- Case study: a nurse's error became a crime
- The criminalization of human error
- Case study: industry responses to criminalization
- What is the right thing to do?
- Case study: there's never one "true" story.
