The Airbnb way : 5 leadership lessons for igniting growth through loyalty, community, and belonging /

"New from bestselling author Joseph Michelli! How Airbnb has disrupted the hospitality industry for unparalleled success-critical lessons that apply to any 21st Century business. No one understands better than Joseph Michelli how businesses create and leverage world-class customer experiences....

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Bibliographic Details
Main Author: Michelli, Joseph A., 1960- (Author)
Format: eBook
Published: New York : McGraw-Hill, [2020]
Online Access:CONNECT