Table of Contents:
- 1. Eliza's Bad Monday at HDS Tech
- 2. Golden Nuggets
- 3. Bedtime with Badger and Coyote
- 4. Quiet Kirby
- 5. The Stories We Tell
- 6. Dear Old School Days
- 7. The Communication Preferences of Homo sapiens
- 8. The Language of DISC
- 9. Sales vs. Customer Service
- 10. The Only One You Can Change Is You
- 11. Dave's Critical Conversations
- 12. Feedback for Claire
- 13. Lunch with Karen
- 14. It's All about Trust
- 15. Making Promises
- 16. Managing Promises
- 17. Unpacking Baggage and Restoring Trust
- 18. Actions vs. Intentions
- 19. Components of Collaboration
- 20. What Eliza Knows
- Resources for Managers: Components of Collaboration
- The Importance of Behavioral Style
- The Language of Trust
- Making and Managing Promises
- Critical Conversations
- The Badger and Coyote Bring It All Home
- Eliza's Golden Nuggets for Managers.
