Designing service excellence : people and technology /

The moment of truth-that instant when consumers experience and judge service quality-is often a deciding factor in business success. Designing Service Excellence: People and Technology provides practical information on the design, management, and organization of many different types of service indus...

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Bibliographic Details
Main Authors: Hunt, Brian (Author), Ivergård, Toni (Author)
Format: eBook
Language:English
Published: Boca Raton, Florida : CRC Press, 2015.
Subjects:
Online Access:CONNECT
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