Service management : an integrated approach to supply chain management and operations /

Tie customer-driven strategies to service operations and process management, and sharpen your focus on creating customer value throughout your entire service organization! This comprehensive, multidisciplinary reference thoroughly covers today's most effective theories and methods for managing...

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Bibliographic Details
Main Author: Haksever, Cengiz.
Other Authors: Render, Barry.
Format: eBook
Published: Upper Saddle River, N.J. : FT Press, 2013.
Online Access:CONNECT