The customer experience edge : technology and techniques for delivering an enduring, profitable, and positive experience to your customers /

Drawing on over sixty years of experience in shaping customer centric strategies and technologies for leading companies; this book brings you practical and proven ways to create your customer experience programs and overall business strategies. --

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Bibliographic Details
Main Authors: Soudagar, Reza., Hildebrand, Volker. (Author), Iyer, Vinay. (Author)
Format: eBook
Published: New York : McGraw-Hill, ©2012.
Online Access:CONNECT