Just listen : discover the secret to getting through to absolutely anyone /

Foreword by Keith Ferrazzi, author of Never Eat Alone and Who's Got Your Back? The first make-or-break step in persuading anyone to do any thing is getting them to hear you out. Whether the person is a harried colleague, a stressed-out client, or an insecure spouse, things will go from bad to w...

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Bibliographic Details
Main Author: Goulston, Mark.
Format: eBook
Published: New York : American Management Association, [2010]
Online Access:CONNECT