Managing knock your socks off service / by Chip R. Bell and Ron Zemke.

The bestselling customer service management book-updated with fresh examples, new tools, and the latest, cutting-edge ideas.

Bibliographic Details
Main Author: Bell, Chip R.
Other Authors: Zemke, Ron.
Format: Book
Published: New York : AMACOM - American Management Association, [2013]
Edition:Third Edition.
Online Access:CONNECT