Uplifting service : the proven path to delighting your customers, colleagues, and everyone else you meet / Ron Kaufman.

The author takes readers on a journey into the new world of service. Through case studies and best-practice examples, readers will learn how the world's leading companies have changed the game, and how you can successfully follow this path to an uplifting service transformation.

Bibliographic Details
Main Author: Kaufman, Ron.
Format: Book
Published: [New York, NY] : Evolve Publishing, ©2012.
Online Access:CONNECT

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