Uplifting service : the proven path to delighting your customers, colleagues, and everyone else you meet / Ron Kaufman.

The author takes readers on a journey into the new world of service. Through case studies and best-practice examples, readers will learn how the world's leading companies have changed the game, and how you can successfully follow this path to an uplifting service transformation.

Bibliographic Details
Main Author: Kaufman, Ron.
Format: Book
Language:English
Published: [New York, NY] : Evolve Publishing, ©2012.
Subjects:
Online Access:CONNECT
Description
Summary:The author takes readers on a journey into the new world of service. Through case studies and best-practice examples, readers will learn how the world's leading companies have changed the game, and how you can successfully follow this path to an uplifting service transformation.
Item Description:Includes index.
Physical Description:1 online resource (xxv, 318 pages) : illustrations.
ISBN:9780984762569
0984762566
9780984762590
0984762590