Knock your socks off service recovery / Ron Zemke, Chip R. Bell.

Annotation

Bibliographic Details
Main Author: Zemke, Ron.
Other Authors: Bell, Chip R.
Format: Book
Language:English
Published: New York : AMACOM, ©2000.
Subjects:
Online Access:CONNECT
Description
Summary:Annotation
Physical Description:1 online resource (vii, 214 pages) : illustrations.
Bibliography:Includes bibliographical references (page 211).
ISBN:0585202265
9780585202266
9780814470848
081447084X