APA Citation

Zemke, R., & Bell, C. R. (2000). Knock your socks off service recovery / Ron Zemke, Chip R. Bell: Ron Zemke, Chip R. Bell. New York: AMACOM.

Chicago Style Citation

Zemke, Ron., and Chip R. Bell. Knock Your Socks Off Service Recovery / Ron Zemke, Chip R. Bell: Ron Zemke, Chip R. Bell. New York: AMACOM, 2000.

MLA Citation

Zemke, Ron., and Chip R. Bell. Knock Your Socks Off Service Recovery / Ron Zemke, Chip R. Bell: Ron Zemke, Chip R. Bell. New York: AMACOM, 2000.

Warning: These citations may not always be 100% accurate.