The Complete Idiot's Guide to Great Customer Service Karr, Ron.

You're no idiot, of course. You skillfully manage your kids' temper tantrums, diplomatically handle office politics, and even pleasantly deal with your friends' bickering. But when it comes to handling customer service, you feel utterly lost. It's time to make great customer serv...

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Bibliographic Details
Main Author: Karr, Ron, (Author)
Corporate Author: Safari, an O'Reilly Media Company.
Format: Book
Published: Alpha, 2003.
Edition:1st edition.
Online Access:CONNECT