Smiling down the line : info-service work in the global economy / Bob Russell.
Smiling Down the Line theorizes call centre work as info-service employment and looks at the effects of ever-changing technologies on service work, its associated skills, and the ways in which it is managed.
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Toronto [Ont.] :
University of Toronto Press,
©2009
|
| Series: | Studies in comparative political economy and public policy.
|
| Subjects: | |
| Online Access: | CONNECT CONNECT |
