Smiling down the line : info-service work in the global economy / Bob Russell.

Smiling Down the Line theorizes call centre work as info-service employment and looks at the effects of ever-changing technologies on service work, its associated skills, and the ways in which it is managed.

Bibliographic Details
Main Author: Russell, Bob, 1950- (Author)
Format: Book
Published: Toronto [Ont.] : University of Toronto Press, ©2009
Series:Studies in comparative political economy and public policy.
Online Access:CONNECT