Integrating service level agreements optimizing your OSS for SLA delivery / John J. Lee, Ron Ben-Natan.

Bibliographic Details
Main Author: Lee, John J., 1961-
Corporate Author: NetLibrary, Inc.
Other Authors: Ben-Natan, Ron.
Format: Book
Language:English
Published: Indianapolis, Ind. : Wiley, c2002.
Subjects:
Online Access:CONNECT