The complete idiot's guide to great customer service by Ron Karr and Don Blohowiak.

Bibliographic Details
Main Author: Karr, Ron.
Corporate Author: NetLibrary, Inc.
Other Authors: Blohowiak, Donald W.
Format: Book
Language:English
Published: New York, NY : Alpha Books, c1997.
Series:Complete idiot's guide.
Subjects:
Online Access:CONNECT
Description
Item Description:Includes index.
Physical Description:xxvi, 326 p. : ill. ; 24 cm.
ISBN:0585055971 (electronic bk.)