Knock your socks off service recovery / Ron Zemke and Chip R. Bell.

Bibliographic Details
Main Author: Zemke, Ron.
Other Authors: Bell, Chip R.
Format: Book
Language:English
Published: New York : AMACOM, c2000.
Subjects:

Walker Library - 4th Floor

Holdings details from Walker Library - 4th Floor
Call Number: 658.812 Z4k
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