Beyond customer satisfaction to customer loyalty : the key to greater profitability / Keki R. Bhote.

Bibliographic Details
Main Author: Bhote, Keki R., 1925-
Format: Book
Language:English
Published: New York : American Management Association, c1996.
Series:AMA management briefing.
Subjects:

Walker Library - 4th Floor

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Call Number: 658.812 B46b
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