Showing 1 - 2 results of 2 for search 'Surprenant, Carol F.', query time: 0.02s Refine Results
1
Add value to your service : the key to success /
Published 1987
Other Authors: “...Surprenant, Carol F....”
Conference Proceeding Book

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2
The Service encounter : managing employee/customer interaction in service businesses /
Published 1985
Other Authors: “...Surprenant, Carol F....”
Book

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