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Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system / by Johnson, Michael D.
Published 2000Call Number: Loading…
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Manage your customer portfolio for maximum lifetime value : how converting customers to closer relationships, leveraging them, and defending them can drive future revenue and lower... by Selnes, Fred, Johnson, Michael D.
Published 2022Call Number: Loading…CONNECT
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Competing in a service economy : how to create a competitive advantage through service development and innovation / by Gustafsson, Anders, 1964 May 3-
Published 2003Other Authors: “…Johnson, Michael D.…”
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