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The value profit chain : treat employees like customers and customers like employees / |
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Tactical transparency : how leaders can leverage social media to maximize value and build their brand / |
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Winning ways : achieving zero-defect service / |
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HF5415.5 .H632 2000
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HF5415.5 .H67 2006eb
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The kindness revolution : the company-wide culture shift that inspires phenomenal customer service / |
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Designing service excellence : people and technology / |
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HF5415.5 .H94 2019eb
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Be amazing or go home : seven customer service habits that create confidence with everyone / |
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HF5415.5 .H95 2018
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The convenience revolution : how to deliver a customer service experience that disrupts the competition and creates fierce loyalty / |
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